If at pickup you find that you and your new pet aren’t a good match, you can choose to apply your donation to another dog in our care, accept a refund minus a 10% administration fee, or keep your donation on file with us for 30 days.

Once you take possession of the dog/pup, then there are no refunds.  If you meet the pup and find that you aren’t a good match and do not take possession (take the dog home), then we can offer the 90% refund.